At Sindhu Complete Kitchen Solution, we are committed to providing high-quality industrial kitchen equipment and ensuring customer satisfaction. This Refund & Cancellation Policy outlines the terms and conditions regarding order cancellations, refunds, and returns. Please read this policy carefully before making a purchase.
1. Order Cancellation Policy
1.1 Cancellation Before Shipment
- Customers can cancel their order within 24 hours of placing it without incurring any charges.
- If the order is canceled after 24 hours but before shipping, a cancellation fee of [X%] may be applied.
- To cancel your order, please contact our support team at sindhucks8@gmail.com with your order details.
1.2 Cancellation After Shipment
- Once the product has been dispatched, cancellations are not permitted.
- If you still wish to cancel, it will be treated as a return (refer to the Refund & Return Policy below).
2. Refund & Return Policy
2.1 Eligibility for Returns & Refunds
We accept returns and offer refunds under the following conditions:
- The product is damaged or defective upon arrival.
- There is a manufacturing defect that affects functionality.
- The delivered product does not match the order specifications.
2.2 Non-Returnable Items
- Customized or made-to-order kitchen equipment.
- Products that have been installed, used, or modified after delivery.
- Items returned without original packaging, manuals, or accessories.
2.3 Return Process
- Customers must report the issue within 48 hours of receiving the product.
- Provide photographic or video evidence of the damage/defect.
- Our team will inspect the claim and arrange for a replacement or refund if eligible.
- Returns must be shipped back within 7 days of approval. The customer is responsible for return shipping costs unless the issue is due to our error.
2.4 Refund Processing
- Approved refunds will be processed within 7-10 business days to the original payment method.
- Shipping and handling charges are non-refundable unless the return is due to our error.
- If payment was made via bank transfer or offline mode, a refund will be issued through the same method.
3. Warranty & Replacement
- Most of our kitchen equipment comes with a manufacturer’s warranty (details provided with the product).
- If a product is under warranty and has issues, we will provide repair or replacement as per the warranty terms.
- Customers must provide proof of purchase to claim a warranty service.
4. Exceptions & Special Cases
- Refunds and replacements are granted at our discretion for cases not explicitly covered in this policy.
- If a dispute arises, Sindhu Complete Kitchen Solution reserves the right to make the final decision.
5. Contact Us
For any queries related to refunds, cancellations, or returns, please reach out to us:
Sindhu Complete Kitchen Solution
📞 +91 88496 10930
📧 sindhucks8@gmail.com
🌐 www.sindhucks.com
By placing an order with us, you agree to this Refund & Cancellation Policy.
